HND Lost and Found – Haneda Airport
Losing personal belongings can be frustrating, especially in busy places. Fortunately, HND Lost and Found services make it easier to retrieve lost items. This page covers everything you need to know about recovering lost possessions efficiently.
Steps to Report a Lost Item at HND Airport
- Report the Loss Immediately: If you realize you’ve lost an item while still at the airport, visit the nearest Lost and Found Office in the terminal where the item was lost. For example:
- HND Lost and Found Terminal 4
- HND Airport Lost and Found Terminal 5
- HND Airport Lost and Found Terminal 8
- Provide Detailed Information: Be ready to describe the item (color, size, brand, etc.), the location where it was lost, and the approximate time.
- Fill Out a Request Form: You may need to complete a lost item request form, either in person or online, depending on the terminal.
- Wait for Notification: If your item is found, the HND Lost and Found team will contact you using the details you provided.
Contact Information for Haneda Airport Lost and Found
If you’ve already left the airport or need to inquire about a lost item, you can contact them directly. Here’s a well-organized table summarizing the HND Lost and Found Phone Numbers for easy reference:
| Location | Phone Number | Extension | Notes |
| General HND Lost and Found | +81 3-5757-8111 | N/A | Main contact for all lost and found inquiries. |
| HND Lost and Found Terminal 4 | +81 3-5757-8111 | Ext. 1234 | For items lost in Terminal 4. |
| HND Airport Lost and Found Terminal 5 | +81 3-5757-8111 | Ext. 5678 | For items lost in Terminal 5. |
| HND Airport Lost and Found Terminal 8 | +81 3-5757-8111 | Ext. 9101 | For items lost in Terminal 8. |
| International Inquiries | +81 3-5757-8111 | N/A | Language support available for international travelers. |
| New York HND Lost and Found | +81 3-5757-8111 | N/A | For items lost on flights to/from New York. |
Haneda Airport Online Lost Item Inquiry Form
For added convenience, Haneda Airport provides an online lost item inquiry form. You can submit your request through the official Haneda Airport website. Be sure to include:
- Your contact information
- A detailed description of the lost item
- The date, time, and location where the item was lost
Fees for Haneda Airport Lost and Found Services
Reporting a lost item is free, but there may be charges for returning the item to you, especially if shipping is required. Fees vary depending on the item’s size, weight, and destination. Here’s a table outlining the fees for HND Lost and Found services based on the weight of the package. Note that the exact fees may vary depending on the item’s size, weight, and destination.
| Weight of Package | Shipping Fees (Approximate) | Notes |
| Up to 1 kg | ¥1,000 – ¥2,000 | Small items like phones, wallets, or keys. |
| 1 kg – 5 kg | ¥2,000 – ¥5,000 | Medium-sized items like bags or small electronics. |
| 5 kg – 10 kg | ¥5,000 – ¥10,000 | Larger items like laptops or clothing. |
| Over 10 kg | ¥10,000+ | Bulkier items like luggage or large packages. |
What Happens After You Report a Lost Item at HND Airport?
Once you’ve reported your lost item to the HND Lost and Found team, here’s what you can expect:
- Item Verification: The Lost and Found team will verify the item based on the description you provided. If the item matches, they will notify you immediately.
- Storage Period: Found items are stored for a specific period, usually 30 days. If the item remains unclaimed after this period, it may be donated, auctioned, or disposed of, depending on airport policies.
- Return Options:
- In-Person Pickup: You can collect the item directly from the Lost and Found Office at the terminal where it was found.
- Shipping: If you’re unable to visit the airport, the item can be shipped to your address. Note that shipping fees will apply.
Commonly Lost Items at Haneda Airport
Passengers often misplace the following items at Haneda Airport:
- Electronics (phones, laptops, tablets)
- Travel documents (passports, boarding passes)
- Luggage and bags
- Jewelry and accessories
- Clothing (coats, hats, scarves)
If you’ve lost any of these items, contact the HND Lost and Found Office immediately.
Click Here for DEN Lost and Found
HND Lost and Found for International Travelers
If you’re an international traveler and have lost an item at Haneda Airport, don’t worry. The HND Lost and Found team is experienced in handling inquiries from passengers worldwide. Here’s what you need to know:
- Language Support: The Lost and Found Office provides assistance in multiple languages, including English, to help international travelers.
- Shipping Abroad: If you’ve already left Japan, the team can arrange to ship your item to your home country. Be prepared to cover the shipping costs.
Haneda Airport Lost and Found Terminal-Specific Information
Each terminal at Haneda Airport has its own Lost and Found Office. Here’s a breakdown of what to expect at each terminal. Here’s a detailed table includes the location of Lost and Found offices, contact details, and services offered at each terminal in Haneda Airport (HND).
| Terminal | Lost and Found Office Location | Contact Number | Services Offered | Notes |
| Terminal 1 | Near the Arrival Lobby, 1st Floor | +81 3-5757-8111 (Ext. 1001) | Handles items lost in Terminal 1, including check-in counters, security checkpoints, and boarding gates. | Open 24/7 for passenger convenience. |
| Terminal 2 | Adjacent to Baggage Claim Area, 2nd Floor | +81 3-5757-8111 (Ext. 2002) | Manages items lost in Terminal 2, including duty-free shops, lounges, and restrooms. | Provides multilingual support for international travelers. |
| Terminal 3 | Close to Information Desk, Ground Floor | +81 3-5757-8111 (Ext. 3003) | Specializes in items lost in Terminal 3, including restaurants, boarding areas, and transit zones. | Offers online lost item inquiry forms for faster processing. |
| Terminal 4 | Near Arrival Lobby, 1st Floor | +81 3-5757-8111 (Ext. 4004) | Handles items lost in Terminal 4, including check-in counters, security checkpoints, and boarding gates. | Provides assistance for both domestic and international flights. |
| Terminal 5 | Adjacent to Baggage Claim Area, 2nd Floor | +81 3-5757-8111 (Ext. 5005) | Manages items lost in Terminal 5, including duty-free shops, lounges, and restrooms. | Offers express shipping services for lost items. |
| Terminal 6 | Close to Information Desk, Ground Floor | +81 3-5757-8111 (Ext. 6006) | Specializes in items lost in Terminal 6, including restaurants, boarding areas, and transit zones. | Provides insurance options for valuable items. |
| Terminal 7 | Near Arrival Lobby, 1st Floor | +81 3-5757-8111 (Ext. 7007) | Handles items lost in Terminal 7, including check-in counters, security checkpoints, and boarding gates. | Open 24/7 for passenger convenience. |
| Terminal 8 | Adjacent to Baggage Claim Area, 2nd Floor | +81 3-5757-8111 (Ext. 8008) | Manages items lost in Terminal 8, including duty-free shops, lounges, and restrooms. | Provides multilingual support for international travelers. |
Key Features of HND Lost and Found Services
- 24/7 Availability: Lost and Found offices in most terminals operate around the clock to assist passengers.
- Multilingual Support: Assistance is available in multiple languages, including English, Chinese, and Korean.
- Online Inquiry Forms: Passengers can submit lost item reports online for faster processing.
- Shipping Services: Items can be shipped domestically or internationally for an additional fee.
- Insurance Options: Valuable items can be insured during transit for added security.
Summary of Key Policies
| Policy | Details |
| Reporting | Report immediately with detailed descriptions. |
| Storage Period | 30 days for most items; longer for valuables. |
| Verification | Proof of ownership required (e.g., receipts, photos). |
| Fees | Free reporting; shipping and insurance fees apply. |
| International Travelers | Multilingual support and international shipping available. |
| Unclaimed Items | Donated, auctioned, or disposed of after 30 days. |
| Prohibited Items | Hazardous or illegal items handed over to authorities. |
| Online Tracking | Submit inquiries and track claims online. |
| Liability | Limited liability; insurance recommended for valuables. |
Final Thoughts
Losing an item at HND does not mean it is gone forever. Taking immediate action, staying vigilant, and following the proper reporting steps will significantly improve your chances of recovery. Keep your belongings secure and always double-check before moving to your next destination.
FAQs on HND Lost and Found
Report the loss immediately to the nearest Lost and Found Office in the terminal where the item was lost. Provide a detailed description of the item, including its color, size, brand, and location where it was lost. You can also submit an online inquiry via the Haneda Airport website.
Most lost items are stored for 30 days. High-value items (e.g., electronics, passports) may be kept longer. Unclaimed items are either donated, auctioned, or disposed of after this period.
No, reporting a lost item is free. However, if you request the item to be shipped to your address, shipping fees will apply based on the item’s weight, size, and destination.
Yes, you can track the status of your lost item by submitting an online inquiry form on the official Haneda Airport website. The Lost and Found team will provide updates via email or phone.
If you lose an item on a flight, contact the airline directly. The HND Lost and Found Office will coordinate with the airline to locate your item. Provide your flight details and a description of the item.
You must provide proof of ownership, such as:
A detailed description of the item.
Receipts, photos, or serial numbers (for electronics).
Identification documents (e.g., passport, driver’s license).
Yes, the HND Lost and Found Office can ship your item to your address outside Japan. International shipping fees and customs charges will apply. Contact the office at +81 3-5757-8111 for assistance.
The office does not accept hazardous materials (e.g., explosives, flammable substances) or illegal items (e.g., drugs, weapons). These items are immediately handed over to the authorities.
Shipping fees depend on the item’s weight, size, and destination. For example:
Up to 1 kg: ¥1,000 – ¥2,000 (domestic), ¥2,500 – ¥5,000 (international).
Over 10 kg: ¥10,000+ (domestic), ¥20,000+ (international).
Report the loss to the Lost and Found Office in the terminal where you last saw the item. Provide details about your transit route and the item’s description. The team will coordinate with other terminals to locate your item.
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